Scorva International Warranty

Scorva UK Ltd warrants all our Scorva brand of watches to be brand new, unworn, 100% authentic and free of defects.

We provide warranty coverage of two years from the date of purchase on all of Scorva watches. Our warranty covers the watch movement and battery replacement for the time period stated and excludes: watch case, watch bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear and tear and/or physical/accidental abuse, and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations. All shipping and handling costs in connection with warranty service are the responsibility of the customer, including VAT. This warranty is valid only at Scorva UK Ltd.

Improper repair or warranty service performed by someone other than us and or our affiliated service centers will void this warranty. We disclaim any liability for consequential or incidental damages for breach of written or implied warranty of this watch, including merchantability or fitness for a particular purpose. Shipping & insurance costs for warranty returns to Scorva Ltd UK or its affiliated service centers must be covered by the customer. All watches should be sent to us (contact our customer service) by prepaid insured traceable mail courier. The tracking number for your return must be emailed to us upon shipment. All warranty returns must have a Scorva Return Authorization No. (SRA#). Please contact us prior to your return for the SRA#. This number must be boldly displayed on the outside of the box. A watch returned without SRA # will be refused. In order to process your repair you must include our repair form which will be emailed to you by a member of our customer service team.

Please note: Please make sure to inspect your watch as soon as you receive it. Before wearing or removing any tags or factory tape, check over the watch to see that it is in perfect working order, with no cosmetic defects. If, after wearing or sizing your watch, you notice that there is a mechanical problem, we will do our best to repair it under our warranty.

 

Scorva UK Ltd Instructions For Watch Return Under Warranty period

In order to return a watch for warranty service, please follow this procedure:

  1. Email our customer service team at customerservice@scorvawatches.co.uk to obtain a repair authorization form and receive a Scorva Return Authorization (SRA) number.
  2. Send the watch back to us. Include the watch (without original packaging and manuals) with the following information:
    1. Your name
    2. SRA number
    3. Original and clear invoice number (or copy of your invoice or receipt)
    4. A brief description of the problem
    5. Your return address, phone number, and email address
    6. Do not include the original manuals or original packaging with your watch (Scorva UK Ltd cannot guarantee that these will be returned).
    7. Please pack your watch securely and use a reliable shipping carrier, such as UPS, DHL, Royal mail, or FedEx. For your protection, you should insure your watch for its replacement value or purchase price, whichever is higher.

Watch service repair time can vary depending on the model and the specific problem with the watch. Warranty service repairs usually take six to eight weeks. When your watch service is completed, we will email a delivery tracking number to you. We will pay for the return of your watch. If you wish to have your watch returned via expedited shipping, we are happy to do so.

 

Scorva UK Ltd Return Policy

All Scorva timepieces purchased from Scorva UK Ltd (within The United Kingdom) may be returned in their original, unused condition for a full refund of the purchase price. However you will be charged 5% of the total retail value. All original factory tape, plastic protectors and stickers must be intact and never removed. All shipping and handling costs in connection with returns are the responsibility of the customer. If you would like to return a watch please contact our customer service team. In order to process your return, you must include our return form which can be obtained by emailing our customer service team.

Please make sure to inspect your watch as soon as you receive it. Before wearing or removing any tags or factory tape, check over the watch to see that it is in perfect working order, with no cosmetic defects. All our watches are 100% brand new and should keep accurate time. Once the watch is worn or sized (and even if it is unworn but the plastics/tags have been removed) we cannot accept a return of the watch. If, after wearing or sizing your watch, you notice that there is a mechanical problem, we will do our best to repair it under our warranty. We will not replace or refund a watch once it has been worn (or the plastics/tags have been removed). We will not accept the return of any watch that has been worn or sized under the premise that it was received that way. It is the buyer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working order, before wearing.

Please note:

  1. All returns must have a pre-assigned Scorva Return Authorization No. (SRA#) from Scorva UK Ltd. Please contact us prior to your return for your SRA#. This number must be boldly displayed on the outside of the box. A watch returned without a pre-assigned RA# clearly written on the outside of the box will be refused.
  2. All products must be returned in their original unworn condition (with the bracelet, strap or clasp never sized) including packaging, manuals, protective tape/plastics & hanging tags fully intact and never removed from the watch.
  3. The order must be returned within 21 days from the date of delivery. If the watch is a gift and you are in need of an extension please contact us prior to purchasing.
  4. Returns will be credited in full minus the 5% charged of the total retail value
  5. Credit will be issued in the same form as payment received.
  6. Returns must be shipped via prepaid insured traceable delivery (for e.g. Royal mail or FedEx) Please note: that some delivery companies so not insure goods over a certain amount, please check to make sure that your watch can be insured before shipping the goods. If your watch is not insured over a particular amount please use an alternate shipping method.
  7. The tracking number for your return must be emailed to us upon shipment.